From your first email to daily dispatch operations—here's exactly what happens at every step, with no gaps and no guesswork.
You reach out by email. Tell us your equipment type, preferred lanes, RPM floor, and home-time requirements. Typical first response within 15 minutes during dispatch hours.
We send a clear dispatch service agreement via DocuSign. Read it, sign it. No hidden clauses, no lock-in traps. Most carriers are signed and ready within the hour.
We collect your COI, W9, MC/DOT authority, and any factoring details. We handle broker packet submissions across our network so you're approved and board-ready fast.
We search top boards and direct lanes every day, filtered to your equipment, HOS window, and RPM floor. You get a concise options summary—RPM, miles, ETA, broker notes.
We push above your floor on every load using real market comps. You approve the best option. We counter, confirm, and secure the rate con before notifying you.
You get rate cons and route plans. We handle all broker communication, dock coordination, detention tracking, paperwork, and reload setup before you empty.
We review your HOS reset, confirm your home position, and start sourcing the week's loads based on your targets and any lane preferences you've flagged.
Daily load summaries sent by 0700. We handle all broker calls, dock check-ins, detention claims, and same-day route adjustments for weather or closures.
Monday loads are secured by Friday afternoon when possible. Weekend coverage handles any overnight pickups, dock issues, or emergency reroutes.
Miles driven, RPM achieved, empty miles, detention collected, and paperwork submitted—reviewed so we can adjust strategy for the coming week.
Clock starts at first documented delay. We timestamp, notify the broker proactively, and submit claims before most dispatchers notice time is running.
Clean invoice submission to your factoring company with matching PODs and BOLs. Faster approval cycles, fewer disputes, more cash on time.
We escalate to broker management immediately on cancellations and document every step. You get compensated for lost trips, not just apologies.
Every load option is cross-checked against your current hours. You're never offered a load you can't legally run or that cuts your available drive time short.
Step 01 starts with a single email. Tell us your equipment, lanes, and RPM floor—we handle everything from there.
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